Managing customer requirements and community expectations
Managing customer requirements and community expectations has always been a challenge. Administering close to 1.5 million trees throughout Australia’s eastern seaboard, Citywide has always been in search of innovative methods to help distinguish it from competitors, whilst providing clients with high levels of service.
Melbourne’s population and traffic pose some interesting challenges to Citywide’s dedicated arborists.
Looking after the City of Melbourne’s historic and iconic canopy of majestic trees has always been a challenge. Like any other city of its size, Melbourne’s population and traffic pose some interesting challenges to Citywide’s dedicated arborists.
We can all understand that performing routine maintenance work in a city the size of Melbourne would not be easy. None could be greater than managing Melbourne’s extensive tree canopy, which adorn its many parks and line its streets and boulevards. The formative pruning and maintenance performed on these trees can contribute to traffic congestion, be a danger to passing pedestrians, disrupt public transport, and impact on trade
The challenge faced by Citywide’s arborists has been to identify the best (and indeed safest time) to maintain Melbourne’s trees?
Cars, traffic congestion, pedestrians, trams, overhead power cables, busses, staff safety, all need to be carefully taken into account before any trees can be considered for any type of maintenance works.
A few years ago, a group of enterprising Citywide arborists approached management and suggested that all inner-city tree maintenance be performed after hours. In a bid to minimise the impact on traffic, transport and pedestrians, Citywide instigated this clever suggestion to provide maintenance services to the City’s trees with minimal impact to anyone, thus limiting possible adverse impact on people, business, public transport and traffic.
Years of combined experience and knowledge
Years of combined experience and knowledge working on the City of Melbourne trees contract has led Citywide’s tree crews to now conduct all tree maintenance works between the hours of 10:30pm and 6:00am, with chipping commencing at 7:00am. With the works performed throughout the night, disruption to Melbourne businesses, traffic, public transport and pedestrians is significantly minimised.
All equipment used throughout the night is specifically designed to minimise sound. This includes the use of hydraulic cutters, right through to battery powered blowers.
Citywide’s solution works with the requirements of the City of Melbourne, allowing business, transportation and people to function with no impact to their lives.
Essentially helping to keep Melbourne marvellous, looking glorious and most important of all, congestion free.
Allowing the city to function with minimal noise and disruption to its inhabitants and visitors.
“Our night works initiative is the best way we can effectively manage the maintenance of Melbourne’s ever increasing tree canopy, whilst allowing the city to function with minimal noise and disruption to its inhabitants and visitors. Not only is this initiative far less intrusive, it’s safer and allows us to achieve a greater level of productivity having eliminated many of the day to day distractions,” said Dwayne Carter Citywide’s Operations Manager overseeing the service.
“Our people really enjoy the opportunity to work whilst Melbourne’s residents sleep. By morning as the sun rises and the city kicks into gear, we are packing up and heading back to base having achieved in one night what may normally take two day to complete.”
Find out more about working as an arborist at Citywide, or speak to us today about our arboricultural services.