Citywide News

Executive Profile

by Citywide | 10.03.2011
Jim Dunstan - Chief Operating Officer

For 35 years Jim Dunstan has been involved with various leading organisations in the services industry. Having worked in Australia and overseas, Jim is a well rounded business manager with strong experience in the fields of logistics, distribution and operations.  

Prior to commencing with Citywide, he held various Senior Executive roles with Brambles Industries over a twenty year period, including Divisional Manager Australia for Brambles United and Brambles Tankers.

Describing his background as one of ‘people and machines’ his career has taken him to the far reaches of the globe including a 2 year posting in the middle east where he had gained a firsthand experience of the tumultuous demise and subsequent exile of the Shah of Iran in 1979.

Every bit a people person Jim is committed to numerous charities including Melbourne’s Sacred Heart Mission where for the past 20 years he and his family have been active supporters.

Jim joined Citywide 10 years ago. Originally starting as Citywide’s General Manager of Environmental Services, Jim is now Chief Operating Officer, overseeing Citywide’s infrastructure, open space and environmental divisions.

Attracted by the challenge of helping to grow a fledgling organisation, Jim’s strong understanding of operations and commercial expertise were quickly put to the test as he commenced growing the organisation.

“On my arrival I found a very strong compliance and service driven culture within the organisation. My challenge was to combine the need for growth and profitability to achieve a sustainable outcome that benefited Citywide and our customer base,” said Jim.

Committed to building and maintaining long term relationships, Jim set to work improving operational effectiveness, building business networks, developing his management team, and achieving the company’s ambitious growth targets.

Having recently achieved revenues of over $160 million dollars in the 09/10 financial year in addition to achieving its 9th consecutive year of record revenue growth, Citywide is well and truly on the positive side of the growth cycle.

As for the future, Jim believes the potential for Citywide is limitless. He believes the growth achieved over the past 10 years is merely a precursor to bigger and better things in the future. “The business has now firmly established a strong base to grow. In coming years, this will enable us to move into other activities within our market and other markets “.

Jim sees the continued use of technology to support our service delivery through knowledge capture and effective management of customer details will not only enhance the customer experience but lead to increase loyalty, greater retention and new business development opportunities.

He is excited about the future for Citywide and is proud that he is able to play such an instrumental role in its growth.

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