For the better part of 28 years, Craig Nisbet has held various Senior Executive roles with leading organisations like Fosters Group, ANZ Bank, Price Waterhouse Coopers and Deloitte Australia.
Graduating with an Economics degree from Monash University, Craig went on to obtain his doctorate in Business Administration (risk management) in 2005. For more than ten years, Craig has spent his time providing organisations with sound guidance on best practices to help mitigate risk. Included with this, is his voluntary position on the audit committee for the Shire of South Gippsland.
Attracted by the challenge of helping grow a young, vibrant and market leading company, Craig joined Citywide in 2007. His eclectic background in finance, coupled with his DBA ensured he was an instant hit as he took the title of Group Manager Risk and IT.
“Arriving at Citywide, I found an organisation with a very strong compliance and service driven culture. However risk management is not only about being compliant with laws and regulations, or avoiding the effects of floods and fires. It’s to optimise performance. It’s to make risk-intelligent decisions – decisions made with full knowledge of the risks, and with plans to manage them,” said Craig.
“The synergy between risk and IT is greater than what many would know. For example, Citywide’s TRAX is an effective asset management system developed by engineers with a risk management background, ensuring community and customer demands are met and organisations are protected,” said Craig.
Citywide’s culture of safety is something that Craig found both welcoming and challenging. The company has always had a strong focus on employee safety. “My role is to simply galvanize company opinion, develop policies and procedures and implement them to drive positive change,” said Craig.
Testimony to this has been the company’s 36% decrease in its motor vehicle accident frequency rate. Achieved over three years, Citywide’s Compliance team has worked diligently to educate and inform staff on the merits of driver awareness. According to Craig the job is not yet done as it is an ongoing challenge and education process to ensure all staff are onboard with the same set of values and vision.
Additionally, a safety strategy based on direct intervention has equally helped Citywide achieve an enviable lost time incident frequency rate (LTIFR) of less than 2. Compared to an industry average of 15, Citywide’s achievement and ongoing initiatives to keep safety on the forefront of everyone’s minds is certainly delivering results.
As for the future, Craig is a firm believer that Citywide will continue its unprecedented growth, and over time will build a strong name for its self in new and emerging markets. He cites the growth achieved over the past 10 years will merely serve as a catalyst for Citywide’s future endeavours.