Earlier this year, we decided to further strengthen and enhance the management of our most important relationship – YOU our customer.
After many months of researching, assessing, scoping and eventually building, I can now declare Citywide’s new CRM platform is ready for business.
Our new online customer relationship management tool presents us with an amazing opportunity to capture more information than ever before, about our customers, our partners, and our own service delivery performance. While it will be a learning curve for us all, this one-stop shop integrated solution will provide us with the flexibility and capabilities we need to support our business as it continues to grow exponentially into the future.
Our solution will consolidate all related customer information and processes into one, holistic view. This in turn will enables all our customer-facing staff to provide even better levels of service and have the ability to offer effective and expedient problem resolution.
In an industry as competitive as ours it is critical Citywide continue to build upon the relationships we have fostered over the years. Maintaining closer more accountable relationships with all clients is instrumental in our growth strategy.
As we commence its roll-out in early August, I look forward to my team strengthening our many relationships with our customers through the provision of an even higher grade of service, commitment and care.