As part of the company’s rigorous ISO compliance regime, Citywide recently underwent a complete division by division audit of its operations for the purpose of recertification. The company’s processes that were put under the spot light included safety, quality and environmental.
Over a 7 day period all Citywide’s divisions were critically examined by external auditors NCS International. Involving 10 site locations, no system deficiencies were identified during the extensive auditing process. Re-certification reaffirms Citywide’s commitment to safety, quality and environment in the delivery of our services, for both local government and the private sectors.
The positive result reaffirms Citywide’s focus on continuous improvement and customer service in line with proven management principals. The outcome has been three years in the making by a dedicated team of staff who have worked hard to deliver this outstanding result. As Citywide’s business has grown and matured, we have ensured that the systems have evolved to the needs of the business and that of our customers.
In their findings, the auditors stated that Citywide has a robust and scalable system that is a perfect fit to its current and future growth requirements. They commended all involved and stressed the importance of maintaining the momentum and continuing to evolve and enhance all systems currently in place.
Craig Nisbet Citywide’s Group Manager for Risk and IT was pleased with the end result. Like the auditors, he feels that continuity and momentum is the key to keeping the high standards the company has achieved and will be the next challenge moving forward. “Now that we have achieved this strong position, our attention now turns to supporting the entire organisation to continually embrace, evolve and improve all systems we have in place. Complacency will result in a slip adversely affecting our growth aspirations and the high levels we base our service delivery.”
“This accreditation is critical to the ongoing success of Citywide. The systems, procedures and practices we have in place, will ensure that as we continue to grow, reliable organisational delivery incorporating numerous safe working practices will keep pace,” said Craig.