Corporate Social Responsibility

Citywide has a proud history of providing services and support to the communities in which we operate and where our employees live, work and play. Through our Corporate Social Responsibility Program, we are committed to providing shared value for our host communities, our customers and our business. Our approach to corporate & social responsibility is framed by four key issues of concern to our customers and their community constituents:


– Education, Training and Jobs

– Environment & Sustainability

– Homelessness, Social Justice and Well-being

– Youth Opportunities


We are proud to support and partner with community organisations that are addressing such critical social issues. As a services company, we pride ourselves on maintaining and enhancing community assets and being actively involved in local communities; engaging with them to make positive social changes.


CW – CSR Diagram


Through our Community Engagement Framework, we partner with selected social enterprises, charities and not-for-profits who share our corporate values and who are strategically placed to help solve the key issues of concern to our customers.  Click through to view  our current partner social procurement and community organisations  (opens in new window).


Employee Volunteering

At Citywide, our staff proactively contribute over and above the day job to the wellbeing of their local communities and other social concerns further afield. This support varies from community to community and is demonstrated in a variety of ways, including the provision of paid leave for staff to volunteer with a community concern.


Financial Support & Matched Funding

Citywide proudly supports selected not-for-profits, charities and social enterprises with in-kind pro bono services, products and support. We also provide financial support to several partners to support them in meeting their strategic objectives, including matching funding from individual staff fundraising efforts.


Diversity & Inclusion

Having a social licence to operate is integral to our shared value approach with the community and all our stakeholders, with the common goal of fostering greater social cohesion. This supports our commitment to promoting diversity, equality and inclusion across our company without discrimination and we actively seek to create employment opportunities for the economically disadvantaged, disabled, CALD (culturally and linguistically diverse) communities and indigenous interests.

This policy covers all operational and administrative offices and sites of Citywide and subsidiaries such as Technigro. It also takes into account the company’s capabilities and capacity to resource (staff, financial; operational; equipment, etc.).


Responsible Sourcing

Citywide and its subsidiaries including Technigro are committed to responsible sourcing practices.

We regularly review our operations and supply chains with the aim of ensuring that we, our suppliers and third-party business partners operate without infringing human rights. We do not tolerate any form of modern slavery practices including child or forced labour.

To help us achieve our aim, if you become aware of any related concerns, we encourage you to let us know by contacting us through this website (click through to Contact page).



Our goal is to minimise our environmental footprint and to inspire and equip our people with ‘world’s best’ sustainability standards to effectively manage the environmental aspects of our operations, whilst ensuring continuous improvement and zero harm to the environment and communities in which we work.

We use a market leading environmental data management platform to manage and monitor energy usage and costs across all of our operations. The data allows us to monitor our carbon generation and provides us with information to evaluate initiatives developed and implemented to reduce our carbon footprint.

We are also a foundation partner in the Melbourne Renewable Energy Project (MREP). Through this program - led by our parent the City of Melbourne Council - we will purchase renewable energy through a wind farm being constructed for the MREP in regional Victoria.

Airport worker lands Citywide role Working for Victoria

May 7, 2020, 23:03 PM
Street cleaning in Stonnington provides a safe landing for former airport worker.
Title : Airport worker lands Citywide role Working for Victoria
Featured? : No
Item date : May 8, 2020, 04:00 AM

When Fletcher Pearse secured a job as a ramp agent with Australia’s largest cargo handling company in November, he felt that Christmas 2019 had landed early. But he hadn’t banked on the mass cancellations of COVID-19.

“Working at Tulla was my dream job,” says the chatty 24-year old, who’d previously worked for two-and-a-half years as a cleaner with Coles. “I was loading and unloading planes with a really friendly group of guys, working outdoors, driving the baggage tugs – it was great!”

But within three months, Fletcher’s dream was up in smoke. After seeing his shifts gradually cut through February, Fletcher was stood down with most of his colleagues in mid-March.

Fortunately, before he left Tullamarine, Fletcher was handed a brochure for the Working for Victoria Fund – the $500 million initiative launched by the State Government to link unemployed Victorians with jobs in cleaning, food delivery, and other roles needed during the COVID crisis.

Citywide has emerged as a natural partner in this rapid response, providing ‘deep cleaning’ and other lifesaving sanitation in the streets, parks and open spaces where we perform our usual work. Since we launched the scheme on April 15th, more than 200 newly unemployed Victorians have joined our street-cleaning teams.

Fletcher was one of our first recruits, joining a team disinfecting public seating, traffic lights, railings and other ‘touch points’ on the streets of Stonnington.

“I feel extremely lucky,” he says. “The airline industry has been hit hard by this crisis, and it could have hit me really hard. If I hadn’t landed this job, I would have lost my car and fallen behind on bills, and things could have gotten really bad. I’m so happy and grateful that I found this way out of dodge!”

Read more Story Starters

Visit COVID19 site


Media Contact:
Simon Mossman - Group Corporate Communications 
M 0427 307 216


Content type :
  • News
  • Story Starters
Content category :
  • Citywide Life
  • Cleansing Crew Member
  • COVID19
  • COVID19 Cleaning Services
  • Health, Safety, Environment, Quality
  • People & Culture
  • Urban Issues
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