Corporate Social Responsibility

Citywide has a proud history of providing services and support to the communities in which we operate and where our employees live, work and play. Through our Corporate Social Responsibility Program, we are committed to providing shared value for our host communities, our customers and our business. Our approach to corporate & social responsibility is framed by four key issues of concern to our customers and their community constituents:


– Education, Training and Jobs

– Environment & Sustainability

– Homelessness, Social Justice and Well-being

– Youth Opportunities


We are proud to support and partner with community organisations that are addressing such critical social issues. As a services company, we pride ourselves on maintaining and enhancing community assets and being actively involved in local communities; engaging with them to make positive social changes.


CW – CSR Diagram


Through our Community Engagement Framework, we partner with selected social enterprises, charities and not-for-profits who share our corporate values and who are strategically placed to help solve the key issues of concern to our customers.  Click through to view  our current partner social procurement and community organisations  (opens in new window).


Employee Volunteering

At Citywide, our staff proactively contribute over and above the day job to the wellbeing of their local communities and other social concerns further afield. This support varies from community to community and is demonstrated in a variety of ways, including the provision of paid leave for staff to volunteer with a community concern.


Financial Support & Matched Funding

Citywide proudly supports selected not-for-profits, charities and social enterprises with in-kind pro bono services, products and support. We also provide financial support to several partners to support them in meeting their strategic objectives, including matching funding from individual staff fundraising efforts.


Diversity & Inclusion

Having a social licence to operate is integral to our shared value approach with the community and all our stakeholders, with the common goal of fostering greater social cohesion. This supports our commitment to promoting diversity, equality and inclusion across our company without discrimination and we actively seek to create employment opportunities for the economically disadvantaged, disabled, CALD (culturally and linguistically diverse) communities and indigenous interests.

This policy covers all operational and administrative offices and sites of Citywide and subsidiaries such as Technigro. It also takes into account the company’s capabilities and capacity to resource (staff, financial; operational; equipment, etc.).


Responsible Sourcing

Citywide and its subsidiaries including Technigro are committed to responsible sourcing practices.

We regularly review our operations and supply chains with the aim of ensuring that we, our suppliers and third-party business partners operate without infringing human rights. We do not tolerate any form of modern slavery practices including child or forced labour.

To help us achieve our aim, if you become aware of any related concerns, we encourage you to let us know by contacting us through this website (click through to Contact page).



Our goal is to minimise our environmental footprint and to inspire and equip our people with ‘world’s best’ sustainability standards to effectively manage the environmental aspects of our operations, whilst ensuring continuous improvement and zero harm to the environment and communities in which we work.

We use a market leading environmental data management platform to manage and monitor energy usage and costs across all of our operations. The data allows us to monitor our carbon generation and provides us with information to evaluate initiatives developed and implemented to reduce our carbon footprint.

We are also a foundation partner in the Melbourne Renewable Energy Project (MREP). Through this program - led by our parent the City of Melbourne Council - we will purchase renewable energy through a wind farm being constructed for the MREP in regional Victoria.

Coronavirus Planning

Mar 15, 2020, 23:47 PM
Customer-focused philosophy at forefront of Citywide's COVID-19 Pandemic Planning.
Title : Coronavirus Planning
Featured? : No
Item date : Mar 12, 2020, 13:00 PM

At Citywide, the health and wellbeing of our teammates, our customers and the communities whom we serve and the environments in which we work are our highest priority.

With the COVID-19 situation continuing to escalate, we are at an advanced stage of pandemic planning in line with advice provided by federal and state government health authorities.

We have for some time been active in developing a controlled, measured response to ensure essential civic services, including waste and recycling collections, are maintained to support our customers and our host communities.

We have been active in providing general health and wellness advice to our people, explaining basic measures everyone can take to manage and minimise risks, including practicing good hygiene at work and outside of work.

Minimising disruption to our customers and the communities is of critical importance for us, second only to the well-being and safety of our people, our customers and the communities we serve.

We are currently fully operational and all of our services remain unaffected. However, should the time come that the pandemic escalates so as to impact our resourcing level, we will continue to work closely with our customers to identify and prioritise essential services – the community requires that of us.

If you need information and wish to get in touch with us, please use the enquiry form on our Contact Page and continue to follow this website’s Media Room and Citywide’s social media channels (click the icons on the left hand side of the page) for updates as they become available.


Media Contact: 
Simon Mossman - Group Corporate Communications 
M 0427 307 216

Read more News Stories

Content type :
  • News
  • Story Starters
Content category :
  • COVID19
  • Health and wellbeing
  • Health, Safety, Environment, Quality
  • People & Culture
Citywide COVID-19 pandemic planning grid pic Citywide Covid-19 Planning banner
Related SMEs
Load more comments