Corporate Social Responsibility

Citywide has a proud history of providing services and support to the communities in which we operate and where our employees live, work and play. Through our Corporate Social Responsibility Program, we are committed to providing shared value for our host communities, our customers and our business. Our approach to corporate & social responsibility is framed by four key issues of concern to our customers and their community constituents:


– Education, Training and Jobs

– Environment & Sustainability

– Homelessness, Social Justice and Well-being

– Youth Opportunities


We are proud to support and partner with community organisations that are addressing such critical social issues. As a services company, we pride ourselves on maintaining and enhancing community assets and being actively involved in local communities; engaging with them to make positive social changes.


CW – CSR Diagram


Through our Community Engagement Framework, we partner with selected social enterprises, charities and not-for-profits who share our corporate values and who are strategically placed to help solve the key issues of concern to our customers.  Click through to view  our current partner social procurement and community organisations  (opens in new window).


Employee Volunteering

At Citywide, our staff proactively contribute over and above the day job to the wellbeing of their local communities and other social concerns further afield. This support varies from community to community and is demonstrated in a variety of ways, including the provision of paid leave for staff to volunteer with a community concern.


Financial Support & Matched Funding

Citywide proudly supports selected not-for-profits, charities and social enterprises with in-kind pro bono services, products and support. We also provide financial support to several partners to support them in meeting their strategic objectives, including matching funding from individual staff fundraising efforts.


Diversity & Inclusion

Having a social licence to operate is integral to our shared value approach with the community and all our stakeholders, with the common goal of fostering greater social cohesion. This supports our commitment to promoting diversity, equality and inclusion across our company without discrimination and we actively seek to create employment opportunities for the economically disadvantaged, disabled, CALD (culturally and linguistically diverse) communities and indigenous interests.

This policy covers all operational and administrative offices and sites of Citywide and subsidiaries such as Technigro. It also takes into account the company’s capabilities and capacity to resource (staff, financial; operational; equipment, etc.).


Responsible Sourcing

Citywide and its subsidiaries including Technigro are committed to responsible sourcing practices.

We regularly review our operations and supply chains with the aim of ensuring that we, our suppliers and third-party business partners operate without infringing human rights. We do not tolerate any form of modern slavery practices including child or forced labour.

To help us achieve our aim, if you become aware of any related concerns, we encourage you to let us know by contacting us through this website (click through to Contact page).



Our goal is to minimise our environmental footprint and to inspire and equip our people with ‘world’s best’ sustainability standards to effectively manage the environmental aspects of our operations, whilst ensuring continuous improvement and zero harm to the environment and communities in which we work.

We use a market leading environmental data management platform to manage and monitor energy usage and costs across all of our operations. The data allows us to monitor our carbon generation and provides us with information to evaluate initiatives developed and implemented to reduce our carbon footprint.

We are also a foundation partner in the Melbourne Renewable Energy Project (MREP). Through this program - led by our parent the City of Melbourne Council - we will purchase renewable energy through a wind farm being constructed for the MREP in regional Victoria.

Smooth path ahead for Citywide’s pedal-powered partnership

Dec 9, 2020, 03:18 AM
The year of Coronavirus has not only been the year of the bicycle - we've expanded our jobs creation and sustainability partnership with the progressive pedallers at Good Cycles.
Title : Smooth path ahead for Citywide’s pedal-powered partnership
Featured? : No
Item date : Dec 6, 2020, 13:00 PM

The year of Coronavirus has also been the year of the bicycle. Tens of thousands of Australians have dusted off their trusty two-wheelers and rediscovered the joys of cycling on some of the world’s best urban cycling paths.

At Citywide, we’ve also developed a new appreciation for this age-old human-powered transport. While our Melbourne crews have been building temporary bike lanes and safety barriers around the city, we’ve also expanded our partnership with the progressive pedallers at Good Cycles.

Based at our Green Street depot, Good Cycles is a ground-breaking social enterprise that helps at-risk young people get ‘back in the saddle’ by giving them work and training in new professions.

Since we got together in 2018, the partnership has expanded from collecting organic food waste to providing various nimble services that are helping Citywide’s crews increase their efficiency, reduce their road trips, and free up technical staff for more complex assignments.

Over the past 12 months, Good Cycles has dedicated at least five of its 40 regular riders – or field technicians – to our city contracts, including road and footpath repairs, as well as inspections and maintenance of solar bins, compactors and recycling hubs across the CBD.

“It’s amazing how much a dedicated technician with a proper tool kit on a cargo bike can achieve,” says Good Cycles’ Head of Operations, Jason Mok.

Citywide Good Cycles Ali AbdallahFilling in the cracks

The latest of these roles involves repairing and re-grouting loose or cracked bluestone pavers and concrete slabs to reduce pedestrian hazards and improve the appearance of footpaths and kerbsides.

As well as reaching sites with less congestion and pollution, Good Cycles’ specially-adapted e-bikes enable their riders to do the work with significantly less obstruction than a regular truck crew.

For Citywide, this not only saves having to mobilise a 3.5-ton truck with two permanent employees, but saves carbon emissions, parking space, and dreaded “dead time” in traffic.

“It makes sense from every angle, whether it’s operational efficiency, staff hours, or environmental impacts,” says Good Cycles’ Jen Arnold.

“Plus we’re able to give a new job – and maybe even the start of a new career – to a young person in need.”

Citywide Good Cycles Abdallah Loiacono pedestrian areaA blessing for Citywide

According to Joe Soldatos, who coordinates Citywide’s Routine Maintenance teams, Good Cycles currently does 40-50 jobs every month, and the expansion to footpath and road repairs has been “a blessing” for Citywide.

“We get a lot more orders for bluestone than asphalt works in the city, and they nearly always have strict schedules attached to them,” says Joe.

“Not only do Good Cycles get the job done promptly, but they’re always careful and deliver good quality work. And if I have any questions, they’re always very obliging in following up.”

Allyce Reid, Citywide’s Routine Maintenance Lead, describes how when the two companies were planning their partnership, they staged a “race” between a truck-based crew and a bicycle technician.

“They went to several locations: the truck got to some quicker and the bike reached others quicker,” says Allyce. “But when you factor in the social and environmental benefits, there’s no doubt that the bikes are the winners every time.”

A natural partnership

Jason Mok says Citywide’s work ethic and operational ethos have been a natural fit with Good Cycles.

“Citywide are really collaborative and keen to help us deliver new skills to young people who will benefit from them,” says Jason.

“They see the value that Good Cycles bring to the community and they want to support us in this mission – it’s not just about boosting revenue for them.

“There are a significant number of at-risk youth who’ve been able to develop critical new skills as a direct result of the work we’re doing with Citywide. There’s no better bottom line than that.”

Citywide Good Cycles Abdallah Loiacono feature pic

(Photos by Harry Plant)
Top: Team Member Ali Abdallah straps on the equipment to his cargo bike.
Middle: The Citywide-Good Cycles crew can safely transit through pedestrianised areas.
Above: Team Member Ali Abdallah is tailed by Operations Supervisor Adam Loiacono between grouting jobs around the city.


Read more Story Starters

Return to Media Room

Media Contact:
Simon Mossman - Group Corporate Communications 
M 0427 307 216


Content type :
  • News
  • Story Starters
Content category :
  • Asset Management
  • Civil Restorations
  • Sustainability
  • Urban Issues
Citywide Good Cycles Ali Abdallah grid pic Citywide Good Cycles Ali Abdallah banner
Related SMEs
Load more comments