Corporate Social Responsibility

Citywide has a proud history of providing services and support to the communities in which we operate and where our employees live, work and play. Through our Corporate Social Responsibility Program, we are committed to providing shared value for our host communities, our customers and our business. Our approach to corporate & social responsibility is framed by four key issues of concern to our customers and their community constituents:


– Education, Training and Jobs

– Environment & Sustainability

– Homelessness, Social Justice and Well-being

– Youth Opportunities


We are proud to support and partner with community organisations that are addressing such critical social issues. As a services company, we pride ourselves on maintaining and enhancing community assets and being actively involved in local communities; engaging with them to make positive social changes.


CW – CSR Diagram


Through our Community Engagement Framework, we partner with selected social enterprises, charities and not-for-profits who share our corporate values and who are strategically placed to help solve the key issues of concern to our customers.  Click through to view  our current partner social procurement and community organisations  (opens in new window).


Employee Volunteering

At Citywide, our staff proactively contribute over and above the day job to the wellbeing of their local communities and other social concerns further afield. This support varies from community to community and is demonstrated in a variety of ways, including the provision of paid leave for staff to volunteer with a community concern.


Financial Support & Matched Funding

Citywide proudly supports selected not-for-profits, charities and social enterprises with in-kind pro bono services, products and support. We also provide financial support to several partners to support them in meeting their strategic objectives, including matching funding from individual staff fundraising efforts.


Diversity & Inclusion

Having a social licence to operate is integral to our shared value approach with the community and all our stakeholders, with the common goal of fostering greater social cohesion. This supports our commitment to promoting diversity, equality and inclusion across our company without discrimination and we actively seek to create employment opportunities for the economically disadvantaged, disabled, CALD (culturally and linguistically diverse) communities and indigenous interests.

This policy covers all operational and administrative offices and sites of Citywide and subsidiaries such as Technigro. It also takes into account the company’s capabilities and capacity to resource (staff, financial; operational; equipment, etc.).


Responsible Sourcing

Citywide and its subsidiaries including Technigro are committed to responsible sourcing practices.

We regularly review our operations and supply chains with the aim of ensuring that we, our suppliers and third-party business partners operate without infringing human rights. We do not tolerate any form of modern slavery practices including child or forced labour.

To help us achieve our aim, if you become aware of any related concerns, we encourage you to let us know by contacting us through this website (click through to Contact page).



Our goal is to minimise our environmental footprint and to inspire and equip our people with ‘world’s best’ sustainability standards to effectively manage the environmental aspects of our operations, whilst ensuring continuous improvement and zero harm to the environment and communities in which we work.

We use a market leading environmental data management platform to manage and monitor energy usage and costs across all of our operations. The data allows us to monitor our carbon generation and provides us with information to evaluate initiatives developed and implemented to reduce our carbon footprint.

We are also a foundation partner in the Melbourne Renewable Energy Project (MREP). Through this program - led by our parent the City of Melbourne Council - we will purchase renewable energy through a wind farm being constructed for the MREP in regional Victoria.

Working for Victoria, Nate knocks back COVID19 curve-ball

May 5, 2020, 23:23 PM
Citywide helps Nate move from easy street to street-cleaning – and back again!
Title : Working for Victoria, Nate knocks back COVID19 curve-ball
Featured? : No
Item date : May 6, 2020, 04:00 AM

Like many Melburnians, Nate Taylor has faced the “curve ball” of COVID with a resilience and positivity that will stand him in good stead for whatever life may throw at him.

In the space of a month, the 45-year-old manager has gone from running one of Melbourne’s most iconic bar-restaurants to cleaning benches and door handles on the streets of Footscray. But from his optimistic outlook, you might think he’d had a promotion.

“I’m really loving this job,” says Nate sincerely. “It’s helped me to stop worrying about my mortgage. I’m being thanked all day long by people in the street. I’m helping to make our city safe, and I’m working outside eight hours a day. I couldn’t ask for more than that.”

With his boundless positivity, it’s no surprise that Nate has been put in charge of one of Citywide’s street teams, which is responsible for sanitising and disinfecting ‘public touchpoints’ across the City of Maribyrnong.

Through a grant to the City of Melbourne from the State Government’s Working for Victoria Fund, Citywide is responsible for providing emergency cleaning across five council areas where we manage and maintain public infrastructure. Since the scheme was launched in mid-April, more than 200 newly unemployed Victorians have joined our street-cleaning teams.

While the work is temporary, there will be opportunities for employees to stay on with Citywide longer term. However, Nate won’t be one of them – as he has a new job waiting back at Campari House.

“I’ll be going back when the pubs are allowed to open, but right now we don’t know when that will be,” he says. “This Citywide gig has been an absolute lifesaver. Without it I’d have used up all my savings, I’m sure. Life throws curve balls at you sometimes – but this one I’ll be able to ride out!”

Read more Story Starters

Visit COVID19 site

Media Contact:
Simon Mossman - Group Corporate Communications 
M 0427 307 216


Content type :
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  • Story Starters
Content category :
  • Citywide Life
  • Cleansing Crew Member
  • COVID19
  • COVID19 Cleaning Services
  • People & Culture
  • Urban Issues
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